Career at redtag.ca

Bilingual Reservation Agent, Call Centre

The Call Centre Reservations Agent is responsible for handling customer inquiries, managing reservation modifications, and processing new bookings. The role focuses on achieving sales targets, contributing to call centre KPIs, and consistently delivering excellent customer service.

Product Specialist – Groups

Reporting to the Product Director and working closely with the Product Manager, the Group Product Specialist owns the development, coordination, launch and operations of group tours from the initial brief through post-trip follow-up. The role acts as the operational owner of each departure, while the Product Manager retains market intelligence, product positioning, final product/pricing approval and major commercial decisions.

E-Commerce and Analytics Manager

The E-commerce & Analytics Manager is responsible for optimizing the online customer experience across redtag.ca and itravel2000.com through data-driven analysis, website optimization, conversion rate optimization (CRO), and digital performance reporting.

This role owns website analytics, customer journey analysis, digital performance measurement, A/B testing, and conversion optimization initiatives to improve website engagement, online bookings, revenue, and customer experience. The successful candidate will leverage Adobe Analytics and other digital tools to uncover actionable insights, identify opportunities for growth, and make recommendations that improve overall website performance.

The E-commerce & Analytics Manager will ensure data is used to drive business decisions and continually improve the online customer experience.

Social Media Content & Brand Activation Specialist

This exciting role is an opportunity to drive social media engagement and bring the brand to life for redtag.ca, one of Canada’s largest travel companies. The Social Media Content & Brand Activation Specialist creates engaging content, tells compelling travel stories and delivers memorable brand experiences that connect with new audiences and inspire Canadians to explore the world.

This hands-on role focuses on creating and publishing social content, growing an engaged community, and executing events, sponsorships and brand activations that build awareness and turn travel inspiration into action.

The ideal candidate is a creative storyteller who is comfortable behind and in front of the camera, understands social media culture, and can turn trends, travel experiences and live events into relevant, engaging content. They bring curiosity for AI tools and innovation, along with the organization and energy to coordinate activations, engage with consumers and manage multiple priorities in a fast-paced environment.

MICE (Meetings, Incentives, Conferences, Exhibitions) Coordinator

We are seeking a proactive, client-focused MICE Coordinator to support our travel and events team in delivering exceptional meetings, incentives, conferences, and exhibitions. This role combines event coordination with sales support, helping to drive bookings, build client relationships, and ensure profitable, seamless travel and event experiences.

The MICE Coordinator is a detail-oriented, service-focused professional who supports the sales and operations teams in delivering high-quality corporate events and group travel experiences. The role suits someone who enjoys organizing, communicating with diverse stakeholders, and working in a fast-paced environment where no two events are the same.

MICE (Meetings, Incentives, Conferences, Exhibitions) Manager

The MICE Manager leads the planning, sales, and delivery of meetings, incentives, conferences, and exhibitions within the tourism and travel sector. This role combines commercial acumen with operational expertise, managing client relationships, retail sales initiatives, and the events operations team to deliver profitable, high-quality events and experiences.

The ideal candidate is a strategic and hands-on leader who thrives in a fast-paced, client-focused environment, with proven experience in both MICE operations and revenue-generating sales for travel and tourism.